Incidents reported on status page for Pure https://status.collectpure.com/ https://d1lppblt9t2x15.cloudfront.net/logos/e8cc3eb96981c6c8896a84b1af1be767.png https://status.collectpure.com/ en https://status.collectpure.com/ Mon, 18 May 2026 20:30:26 +0000 https://status.collectpure.com/#89f73b1a1a57275de534b3472342a8e0c3f9becded7f1a3a63b863175457e27f collectpure.com recovered https://status.collectpure.com/ Mon, 18 May 2026 19:36:05 +0000 https://status.collectpure.com/#d2f9275143886fa675e60baaac7868c0a2a0cd0fd8463be4693030c2d7579897 api.collectpure.com recovered https://status.collectpure.com/ Mon, 18 May 2026 19:18:03 +0000 https://status.collectpure.com/#d2f9275143886fa675e60baaac7868c0a2a0cd0fd8463be4693030c2d7579897 api.collectpure.com went down https://status.collectpure.com/ Mon, 18 May 2026 19:03:52 +0000 https://status.collectpure.com/#f7b89d41912aa311715b249062720cb3906c4306977a43ca311bc04a4b32af3c typesense-west.collectpure.com/health went down https://status.collectpure.com/ Mon, 18 May 2026 19:02:18 +0000 https://status.collectpure.com/#910fd8c4bd78ec5e1e67a4b7a42e4d44eec576924a7335713da3ad0b8abb3675 typesense-east.collectpure.com/health recovered https://status.collectpure.com/ Mon, 18 May 2026 19:01:21 +0000 https://status.collectpure.com/#9fcf8f2b79216974b267aa5084a0b43f91e8f645950e78fd6a25482a76921b4f api.collectpure.com recovered https://status.collectpure.com/ Mon, 18 May 2026 19:01:03 +0000 https://status.collectpure.com/#89f73b1a1a57275de534b3472342a8e0c3f9becded7f1a3a63b863175457e27f collectpure.com went down https://status.collectpure.com/ Mon, 18 May 2026 19:00:33 +0000 https://status.collectpure.com/#910fd8c4bd78ec5e1e67a4b7a42e4d44eec576924a7335713da3ad0b8abb3675 typesense-east.collectpure.com/health went down https://status.collectpure.com/ Mon, 18 May 2026 19:00:15 +0000 https://status.collectpure.com/#9fcf8f2b79216974b267aa5084a0b43f91e8f645950e78fd6a25482a76921b4f api.collectpure.com went down https://status.collectpure.com/ Wed, 13 May 2026 19:57:26 +0000 https://status.collectpure.com/#2bf9193a347ad5895e8cbffd631cf435fc3eee3bd8b865d945411afdf71b8cf3 api.collectpure.com recovered https://status.collectpure.com/ Wed, 13 May 2026 19:57:08 +0000 https://status.collectpure.com/#2bf9193a347ad5895e8cbffd631cf435fc3eee3bd8b865d945411afdf71b8cf3 api.collectpure.com went down https://status.collectpure.com/ Wed, 13 May 2026 02:39:40 +0000 https://status.collectpure.com/#480cf8daf25447abe86cb0780fbc24c81d6698e9824f13476ce66f31b5631092 typesense-east.collectpure.com/health recovered https://status.collectpure.com/ Wed, 13 May 2026 02:36:29 +0000 https://status.collectpure.com/#480cf8daf25447abe86cb0780fbc24c81d6698e9824f13476ce66f31b5631092 typesense-east.collectpure.com/health went down https://status.collectpure.com/ Tue, 12 May 2026 19:41:37 +0000 https://status.collectpure.com/#55b3732ac1067cb29a971db715b48078430af76630a111323f10bf5fae8692f1 api.collectpure.com recovered https://status.collectpure.com/ Tue, 12 May 2026 19:39:22 +0000 https://status.collectpure.com/#55b3732ac1067cb29a971db715b48078430af76630a111323f10bf5fae8692f1 api.collectpure.com went down https://status.collectpure.com/ Sat, 02 May 2026 23:03:16 +0000 https://status.collectpure.com/#6c13238020697d31bdb755c47fa75ebe6303b7df173694892672e0246badd0b7 api.collectpure.com recovered https://status.collectpure.com/ Sat, 02 May 2026 23:00:18 +0000 https://status.collectpure.com/#6c13238020697d31bdb755c47fa75ebe6303b7df173694892672e0246badd0b7 api.collectpure.com went down https://status.collectpure.com/ Sat, 02 May 2026 09:09:55 +0000 https://status.collectpure.com/#4f8cac2aaa68f2944b7a68078fa7eb96bff3ede8075e55a5c06c6594c04f3f6a typesense-west.collectpure.com/health recovered https://status.collectpure.com/ Sat, 02 May 2026 09:06:48 +0000 https://status.collectpure.com/#4f8cac2aaa68f2944b7a68078fa7eb96bff3ede8075e55a5c06c6594c04f3f6a typesense-west.collectpure.com/health went down https://status.collectpure.com/ Fri, 01 May 2026 22:27:17 +0000 https://status.collectpure.com/#fae7dee202b5a78a61f3afbd9d25966769e2af17d40f142ecbb31c0521b92e30 api.collectpure.com recovered https://status.collectpure.com/ Fri, 01 May 2026 22:24:16 +0000 https://status.collectpure.com/#fae7dee202b5a78a61f3afbd9d25966769e2af17d40f142ecbb31c0521b92e30 api.collectpure.com went down https://status.collectpure.com/ Sun, 26 Apr 2026 22:51:22 +0000 https://status.collectpure.com/#269888f42a63c790222b2acc2518b2a5e4df805f989806a9eebfedb05791e212 api.collectpure.com recovered https://status.collectpure.com/ Sun, 26 Apr 2026 22:42:07 +0000 https://status.collectpure.com/#269888f42a63c790222b2acc2518b2a5e4df805f989806a9eebfedb05791e212 api.collectpure.com went down https://status.collectpure.com/ Sun, 26 Apr 2026 22:34:27 +0000 https://status.collectpure.com/#9d240aa5b50e4609345f1b17713d24ff7fbcd71ac0c35efe4d4fd49044f20891 api.collectpure.com recovered https://status.collectpure.com/ Sun, 26 Apr 2026 22:30:19 +0000 https://status.collectpure.com/#9d240aa5b50e4609345f1b17713d24ff7fbcd71ac0c35efe4d4fd49044f20891 api.collectpure.com went down https://status.collectpure.com/ Sun, 26 Apr 2026 22:29:15 +0000 https://status.collectpure.com/#7385c51c86cd8d403d0cc2931bdc0011a67de30b4f102e44bb4fe36045863c3c api.collectpure.com recovered https://status.collectpure.com/ Sun, 26 Apr 2026 22:27:11 +0000 https://status.collectpure.com/#7385c51c86cd8d403d0cc2931bdc0011a67de30b4f102e44bb4fe36045863c3c api.collectpure.com went down https://status.collectpure.com/ Mon, 20 Apr 2026 15:46:29 +0000 https://status.collectpure.com/#f3127fa57a88308bafa788020e2970ba745264524306ede0b70a42fba165a4de typesense-east.collectpure.com/health recovered https://status.collectpure.com/ Mon, 20 Apr 2026 15:45:36 +0000 https://status.collectpure.com/#f3127fa57a88308bafa788020e2970ba745264524306ede0b70a42fba165a4de typesense-east.collectpure.com/health went down https://status.collectpure.com/ Mon, 20 Apr 2026 15:19:09 +0000 https://status.collectpure.com/#2025c3ee9d315606e8552e3063877540bd1f421a3756b0707fec0ee469a83b0b typesense-east.collectpure.com/health recovered https://status.collectpure.com/ Mon, 20 Apr 2026 15:18:34 +0000 https://status.collectpure.com/#2025c3ee9d315606e8552e3063877540bd1f421a3756b0707fec0ee469a83b0b typesense-east.collectpure.com/health went down https://status.collectpure.com/ Mon, 20 Apr 2026 14:59:20 +0000 https://status.collectpure.com/#af022b4e6cd5514fb821099bd64a4ae59a8d5092d3d6e4941a934d3621d2678c typesense-east.collectpure.com/health recovered https://status.collectpure.com/ Mon, 20 Apr 2026 14:57:33 +0000 https://status.collectpure.com/#af022b4e6cd5514fb821099bd64a4ae59a8d5092d3d6e4941a934d3621d2678c typesense-east.collectpure.com/health went down https://status.collectpure.com/ Sat, 18 Apr 2026 20:33:37 +0000 https://status.collectpure.com/#7cc26bb103122ead99cb9fe545c4705e941cab1c452fb1a05ab305e5723cf70f typesense-east.collectpure.com/health recovered https://status.collectpure.com/ Sat, 18 Apr 2026 20:30:29 +0000 https://status.collectpure.com/#7cc26bb103122ead99cb9fe545c4705e941cab1c452fb1a05ab305e5723cf70f typesense-east.collectpure.com/health went down https://status.collectpure.com/ Sat, 18 Apr 2026 12:33:32 +0000 https://status.collectpure.com/#6fdb176a9ab27c1baaf9e038e5182e3028c446be7da0bdc1a02bc47d5b491ac9 typesense-east.collectpure.com/health recovered https://status.collectpure.com/ Sat, 18 Apr 2026 12:27:39 +0000 https://status.collectpure.com/#6fdb176a9ab27c1baaf9e038e5182e3028c446be7da0bdc1a02bc47d5b491ac9 typesense-east.collectpure.com/health went down https://status.collectpure.com/ Thu, 16 Apr 2026 18:18:48 +0000 https://status.collectpure.com/#fdca69db8ced9011c1d68584c8ed1891a7de69a316518b19c3cbc2f279d1fff1 typesense-west.collectpure.com/health recovered https://status.collectpure.com/ Thu, 16 Apr 2026 18:06:33 +0000 https://status.collectpure.com/#d36a7fba2c6bd45bd616fdbb58ec66bcff6bf6fdee544f192f3da713e0b22ca3 typesense-east.collectpure.com/health recovered https://status.collectpure.com/ Thu, 16 Apr 2026 18:03:41 +0000 https://status.collectpure.com/#d36a7fba2c6bd45bd616fdbb58ec66bcff6bf6fdee544f192f3da713e0b22ca3 typesense-east.collectpure.com/health went down https://status.collectpure.com/ Thu, 16 Apr 2026 17:42:50 +0000 https://status.collectpure.com/#fdca69db8ced9011c1d68584c8ed1891a7de69a316518b19c3cbc2f279d1fff1 typesense-west.collectpure.com/health went down https://status.collectpure.com/ Sat, 11 Apr 2026 14:09:12 +0000 https://status.collectpure.com/#01d375377988d006f7795c62e75d3a241687896f168d799b29c748c06b379147 api.collectpure.com recovered https://status.collectpure.com/ Sat, 11 Apr 2026 09:12:09 +0000 https://status.collectpure.com/#01d375377988d006f7795c62e75d3a241687896f168d799b29c748c06b379147 api.collectpure.com went down https://status.collectpure.com/incident/868133 Thu, 09 Apr 2026 16:54:00 -0000 https://status.collectpure.com/incident/868133#3f3443f217db7563bdd71298751eaab51954b6e06e647396a476fd93b330701f ## Resolved — Pricing Display Issue (April 9, 2026) Earlier today between 8:30 AM and 9:39 AM PST, some users experienced outdated pricing on product pages. This was caused by a background sync service failing to update one of our servers, resulting in stale data for a subset of users. The issue has been fully resolved and all pricing data is now accurate. We've also added new monitoring to detect this type of failure faster in the future. No action is needed on your end. If you notice anything unusual, please don't hesitate to reach out. https://status.collectpure.com/incident/868133 Thu, 09 Apr 2026 16:52:00 -0000 https://status.collectpure.com/incident/868133#c4717fd1af2527d097bc32e44371e990d9ee4673fd4e2480550a679a6984fe7b # Incident Report — Pricing Display Issue **Date:** April 9, 2026 **Time:** 8:30 AM – 9:39 AM PST **Status:** Resolved --- ## What happened? For approximately one hour, some users saw outdated prices on product pages. The prices shown were stale and did not reflect the most recent market data. Not all users were affected — depending on your location, you may have seen correct or incorrect pricing during this window. ## Who was affected? A subset of users viewing product pages. If you were seeing prices that seemed off between 8:30 AM and 9:39 AM PST, this was the cause. ## What caused it? One of our background services that keeps pricing data up to date stopped syncing to one of our two servers. Users connected to the unaffected server saw correct prices; users connected to the other saw stale data. ## How did we fix it? We identified the failing service, restored connectivity, and confirmed that pricing data was accurate across all servers by 9:39 AM PST. ## What are we doing to prevent this? - **New monitoring:** We've added alerts specifically for this background service so we'll be notified immediately if it stops syncing, rather than only being alerted if the servers themselves go down. - **Recommended API usage:** If you're consuming pricing data via our API, we recommend using the [live orderbook endpoint](https://docs.collectpure.com/api-reference/products/get-live-orderbook-for-a-product) which pulls directly from our database and always returns the freshest data. Additionally, check the `updated_at` timestamp on pricing responses to verify data freshness. --- If you have any questions or noticed other issues during this window, please reach out to our team. https://status.collectpure.com/ Thu, 26 Mar 2026 21:11:22 +0000 https://status.collectpure.com/#deaa57bdd70ec20216eab0b1bd4f77020ff859ae39e3b55b2fd049e4c026644a api.collectpure.com recovered https://status.collectpure.com/ Thu, 26 Mar 2026 21:09:19 +0000 https://status.collectpure.com/#deaa57bdd70ec20216eab0b1bd4f77020ff859ae39e3b55b2fd049e4c026644a api.collectpure.com went down